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Services and Benefits
Click the icons on the image below to learn more about the services and benefits Family Care offers.

For more information on our services and benefits, view our comprehensive Family Care Member Handbook.
Family Care Services & Benefits Employment & Community Services Adult Day Care Counseling Services & Education Medical Supplies & Equipment Rehabilitation Services Support and Care Services Residential Services Transportation Member Care Management Care Management Care Management Care Management Quality Assurance Quality Assurance Quality Assurance Quality Assurance
Member  Member

The Community Care Family Care program helps meet your long-term care goals and outcomes. The Family Care program is member-focused. You, as the member, are always at the center of your care plan.
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Care Team Care Management

Each Family Care member is supported by a care team of a nurse and a care manager. Together, you and your team will identify your needs and determine the appropriate services to meet them. 

Your care team will help coordinate the services you need and authorize them.
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The Family Care program provides services that meet member's long-term care outcomes. You and your care team will work together to develop a cost-effective care plan. The plan will involve natural supports along with paid services from our extensive provider network.

The program does not cover physician and medical services, hopstipitalizations or pharmacy service.  Your Medicaid or Medicare benefits or personal insurance will cover these. For a detailed list of services within the Family Care benefit package, download the Family Care Member Handbook. All services require an authorization prior to receiving them.

Services that you may receive include:

Adult Day Care Adult Day Care
  • Adult day health centers are ideal for people who are not homebound but still need guidance and oversight. Members may go to an adult day health center daily or a few times a week to participate in programs designed to encourage socializing and interaction with others.
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Counseling Services & Education Counseling Services and Education
  • Counseling
    • Alcohol and Other Drug Abuse Services (except those provided by a physician or on an inpatient basis)
    • Counseling and Therapeutic Resources
    • Mental Health Services (except those provided by a physician or on an inpatient basis)
    • Housing Counseling
    • Vocational Futures Planning
  • Education and Training
    • Communication Aids and Interpreter Services
    • Consumer Education and Training
    • Daily Living Skills Training
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Employment & Community Services Employment and Community Services
  • Prevocational Services
  • Supported Employment
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Medical Supplies and Equipment Medical Supplies and Equipment
(This refers to Medical supplies and equipment that is approved in your care plan.)

  • Adaptive Aids (general and vehicle)
  • Durable Medical Equipment (except for hearing aids and prosthetics)
  • Specialized Medical Supplies
  • Home Modifications
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Rehabilitation Services Rehabilitation Services
  • Occupational Therapy, Physical Therapy, and Speech Therapy in all settings (except for inpatient hospital)
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Residential Services Residential Services
  • Residential Care Apartment Complex (RCAC)
  • Community Based Residential Facility (CBRF)
  • Adult Family Home (AFH)
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Support and Care Services Support and Care Services
  • Homemaker Services
  • Personal Care
  • Personal Emergency Response System Services
  • Supportive Home Care
  • Respite Care for Family or Unpaid Caregivers
  • Financial Management Assistance
  • Home Meal Delivery
  • Self-Directed Supports - The option to personally take responsibility for hiring some or all of your care services as determined in your care plan.
  • Home Health
  • Nursing facility including nursing homes and Intermediate Care Facilities for Individuals with Intellectual and Developmental Disabilities (ICF/IID) and Institutes for Mental Disease (IMD). Inpatient services are not covered for IMD residents between the ages of 21 and 64, with limited exceptions.
  • Nursing Services (except for inpatient hospital stays)
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Transportation Transportation
  • Transportation to medical appointment if family and friends are not able to transport you.
  • Transportation to the community services and activities in your care plan if family and friends are not able to transport you.

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Quality Assurance/Outcomes

You, your family and your care team work together to ensure the services you receive are coordinated and delivered. You will meet with your care team at a minimum of every six months to review your care plan and ensure the services you are receiving meet your needs and support your outcomes. Your team will update your care plan if your condition changes or whenever they determine that the service you are receiving does not meet your needs or support your outcomes.
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 Corporate Headquarters: 205 Bishops Way, Brookfield, WI 53005
Phone: (414) 231-4000 Toll Free: 1-866-992-6600 TTY: Call the Wisconsin Relay System at 711
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